FAQs
When will my order ship?
Orders typically ship within 1-3 business days.
Do you ship internationally?
Not at this time.
What is your refund/exchange policy?
The customer is responsible for return shipping costs. See ‘Returns’ section for further details.
Do you do custom work?
Yes! Email or call now and tell us about your project.
Do you ever license your artwork or do collaborations?
Yes! Email or call now and tell us about your project.
I’d love to carry The Rise and Fall products in my shop.
Where can I find Wholesale info?
Where can I find Wholesale info?
Please use the Wholesale link at the bottom of this page to visit our Wholesale portal.
Does The Rise and Fall offer the option to sell on consignment?
Not at this time.
Where are your products made? Where are your products printed?
Where do you get your materials? What’s in the ink you use? Etc…
Where do you get your materials? What’s in the ink you use? Etc…
While we always strive to use local and sustainable materials, we do import our cotton fabric from India. All of our products are hand-printed in our studio in Western Massachusetts. Our kitchen textiles are all printed with water-based ink, which is absorbed into the fabric giving it a soft feel after washing. Follow us on Instagram to see some videos of us in the studio.
Do you still have a question that we didn’t address here? Feel free to contact us with any of those burning questions and we’ll be sure to get back to you pronto!